forest-master.com

Good product but you need to know what you’re buying. Probably better for professional use.

Forest Master are an excellent company to deal with. They are UK based, all email enquiries are quickly responded to and if you call them, you’re speaking to someone almost instantly. They have a Technical Team which deal with specific queries/solve issues and share the same attributes. Customer Support is second to none and I’d rate it 10/5, let alone 5/5.So why an overall 3/5. Well, this is based on my individual dealings with them and my lack of knowledge about what I wanted to buy!Despite exchanging numerous emails with Forest Master seeking guidance about the best product for my needs, I’ve ultimately ended up with a product that isn’t really suitable for my needs and because of the length of time it took to resolve all the issues, I’ve ended up beyond any return window (although to be fair I’ve not actually asked to return it).Seeking guidance I mentioned that a directional chute was important, as that would enable me to direct the mulch into a large bag. This was discussed and I paid extra for this part.Upon receiving the mulcher, I had considerable difficulty putting it together, even when using the link to the YouTube video they sent. It initially appeared I was missing a bolt. I contacted their Technical team (at the weekend and they answered 👍, again a big plus). We discussed and they said they’d arrange for the bolts to be sent out! After a few days they arrived! But I still couldn’t work out how to set up the mulcher. So I contacted the Technical team again. This time I was told, the missing bolt was only needed for the petrol version and they had no idea why I wasn’t told that at the time or why the other bolts were sent out. Next I tried to add the directional chute. Again encountered great difficulty. So back to technical team and was told the directional chute couldn’t be used with the product I’d bought! Now, each time I was trying to build it, I was lugging thus very heavy machine out of the shed and having to lift it back in again. I also had to wait for the weather to be fine when I made each attempt!Consequently, it took me weeks and weeks to set it up! When I finally started using it, I quickly found that I was constantly having to push the leaves down into the entry chute, using a stick, other wise it would clog. Again back to the Technical team who suggested removing a piece of plastic (which was one of the safety features), which I was willing to do.After using it 3 times I mentioned that without the directional chute it was pain, because I had to constantly move the mulcher backwards in order to move to a clear space for the mulched leaves to exit the machine. Again this meant stopping, switching the machine off and lugging it backwards.After these 3 uses I got so fed up I resorted back to my old £100 Bosch leaf blower and mulcher which I bought from B&Q 8 years ago. This was much easier to use.I contacted Forest Master and expressed my disappointment with the product and they advised to take apart the mulcher and put the entrance and exit chutes on an angle which would help.But by the time I’d been given this advice, all the Autumn leaves had fallen and so I’ve nothing to mulch and won’t have any idea until next Autumn if it’s suitable for me!The big disappointment is that if I’d been told before purchase (when I was corresponding with Forest Master) all that I’ve subsequently learnt after purchase I’d probably not have bought this!If you understand munchers (petrol or electric) I suspect you’d find everything about Forest Master, products and support fantastic!

Date of experience: Sep 30, 2025