I’m writing to ensure other customer make sure they have their own travel insurance sorted prior to booking with this company. We booked a break for my son’s birthday and I made sure to include their ‘amendment insurance’ as my mum hadn’t been too well so I wanted an extra just in case protection. I’d paid also an excess for our dogs to join us. Sadly just over two weeks prior to our stay my son was diagnosed with Leukaemia. I informed Forest Holidays immediately. They point blank refused to refer this to management and offered only a small part refund as part of their ‘policy’ - which barely covered the extra I’d paid by adding the dogs. And this was only due to me purchasing their ‘flexible amendment cover’ because it was “late notice’ (over two weeks prior to stay) and I’d only booked it within the previous month. I would never recommend this company due to the treatment received, I asked for a referral to management which was ignored and I’m now hugely out of pocket at the most stressful and upsetting time of our lives due to a ‘policy’. If management do read this I suggest they have an exceptional circumstance policy whereby families such as ours are given a human perspective and listened to.
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