We had an unexpected family emergency two weeks prior to our holiday and asked if we could amend our booking for another date that had plenty of availability but were told that we could not amend our booking, even when I offered to pay a fee. I certainly won't be booking with them again. It is a shame as we thought this would be a great place to bring our daughter for many years to come. I find it quite extraordinary that any company would choose to lose repeat custom like this.
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Discover the ultimate stress-free staycation at one of 13 inspiring UK holiday locations. Relax and reconnect in your very own cabin with a hot tub. Whether you’re looking for a family adventure with your dog in the great outdoors, an unforgettable group getaway, or a romantic retreat for two.
