I placed an order to Forestso.com mid February 2025 for a birthday present for my husband. I ordered three T-shirts for him. When he opened them up on his birthday in the beginning of March, he liked them, but the shirts were poor quality, and on one of the T-shirts the design was crooked. He asked me to get a refund. I have been trying to get a refund since after his birthday and it is almost May 2025. The company offered me a 20% refund and to keep the T-shirts. I asked for a full refund and they said if I wanted a full refund, then I had to mail the T-shirts back to them. When I had initially placed the order, I thought the company was American. Upon receipt of my order, I realized they were shipped from China. When I looked into shipping the T-shirts back to Hong Kong, I quickly figured out it would cost me about $90 to return them. The T-shirts themselves were only $45 total. The rest of the purchase price includes the cost of shipping. I will not be mailing them back to Hong Kong and I think for them to ask me to do that in order to obtain a full refund is ridiculous. They keep giving me the runaround and all I want is to simply have my $45 refunded. Maybe I should’ve taken the 20% and kept the shirts, but I don’t think a 20% refund is right or fair. I have reported them to The Better Business Bureau, the Federal Trade Commission, and our state attorney general.
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