Worked with the company to design and print bespoke flooring for my bathroom.Was sent a sample at the time which they colour matched to my bathroom tiles, match was spot on. Had the final flooring laid yesterday and I think they printed an earlier incorrect coloured version on the floor so it doesn't match at all. I contacted the company to give them a chance to fix the problem but was basically told the sample doesn't guarantee the colour and they tried to fob me off with technical nonsense.Why bother to send a sample then if it's not accurate to the final colouring? I'm also not happy they didn't just take accountability for the mistake... I mean it happens and I understand that.I can't help feeling disappointed as I spent a long time planning my bathroom and now, thanks to this company's lack of care, it feels less than perfect.
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