In October 2025, I bought several items for Christmas gifts, but one arrived damaged, prompting me to request a refund. After multiple attempts to arrange for its collection, it was finally picked up after four weeks. I was assured that my refund would be processed once the item was collected. However, as of January 12, 2026, I am still waiting. I've made numerous calls and sent countless emails, only to receive the same response about the issue being addressed. On January 8, 2026, I reached out again and was informed that each time I follow up, the process restarts from the beginning. I have ordered many items before, and they were delivered promptly, yet the refund process is incredibly slow. This has become so frustrating that I have now reported the issue to my bank, which is pursuing the merchant on my behalf. The customer service needs to evaluate their team's handling of refunds and understand why this process takes so long. This is unacceptable.
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