I purchased a plate as a Christmas gift, but when it was finally opened after the holiday, it was broken. I reached out to the customer support through the chat on the website and spent over 30 minutes with a representative, only for them to leave me without resolution. I tried again a few days later and went through the same process, being told a replacement was being processed, but then I received no further updates. Frustrated, I decided to call directly and eventually got approval for a refund. This experience was very frustrating. Outsourcing customer service can lead to unhappy customers, especially when the representatives struggle with communication and ask for product codes that they should already know. Unfortunately, this seems to be the reality we face.
Claim your business profile now and gain access to all features and respond to customer reviews.
