I have ordered in the past and had some lovely food items. However I purchased some Highgrove berry tea bags on this occasion and the quality was very poor. No flavour at all!! I wrote to customer services who said they would pass on my review to another team to look into and I heard nothing. Very disappointing from such a prestigious named brand. I would have expected a refund or an exchange at the very least. I have no problem with paying for better quality but when it’s no better than any standard supermarket I just expected better all round.
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