I have been waiting far too long for a payout after making a deposit without claiming a bonus. All my documents are verified, but the live chat support is ineffective, and I only receive standard email replies to my inquiries. Despite having my documents approved, they now require a photo of me holding my ID in front of their homepage with my account details visible. Frustration is an understatement. I have repeatedly asked for a manager's email or a chance to speak with one, but without success. I am now posting here in hopes of finding someone who can provide real assistance beyond the usual responses. I will update my rating once I receive the payout that I won fairly.
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