I have been waiting for my payout after making a deposit without taking a bonus. All my documents have been verified, yet the live chat support is unhelpful, and I keep receiving generic email responses every time I reach out. Despite having all my documents approved, they now want me to provide a photo of myself holding my ID in front of their homepage with my account details visible. Frustration doesn't begin to describe how I feel. I've requested a manager's email or a chance to speak with one multiple times, but to no avail. I've resorted to posting here in hopes of finding someone who can assist me beyond the standard replies. I will reconsider my rating once I receive the payout I rightfully earned.
Claim your business profile now and gain access to all features and respond to customer reviews.
Your welcome bonus is waiting: up to GBP 3,000 + 200 Free Spins
More funds, more spins, more fun — start your journey today!
Choose your path — and claim up to GBP 5,000!
Pick your deposit and get a bonus that fits your style:
GBP 100–GBP 499 deposit → 50% bonus with 40x wagering
GBP 500+ deposit → 100% bonus with 30x wagering
No max bet limits apply — the higher you go, the more power you unlock.
85% + 45 fs on Halloween Harvest: Rapid Link (NetGame) to deposit of at least GBP 20.
Wager - x40.
Max bonus - GBP 400.
Max cashout - x5 of the deposit amount.See more
