forwardemail.net

Sudden Account Ban Without Warning

I faced an immediate ban after requesting SMTP access, with no chance to resolve the issue. My domain had been functioning well for months, but suddenly it was flagged. The support team was unprofessional, dismissing my emails as 'AI garbage'. I had been using their service for a low volume of transactional emails, and my domain was set up as a catch-all without any prior problems. The trouble began when I sought manual approval for outbound SMTP, which they claim is reviewed by an admin. Instead of a straightforward response, I was banned, as my domain was deemed 'too similar' to theirs. I had no real options; a previously acceptable domain suddenly became an issue, not due to abuse, but because of someone’s personal preference. Their Terms of Service do not clearly prohibit using similar names on different TLDs, only a vague impersonation clause that allows them to terminate service at their discretion. I tried to resolve this amicably, even offering to stop using the domain or transfer it to them. However, there was no meaningful dialogue, and my account was blocked without further discussion. Despite being a paying customer in good standing, my polite communications were met with rudeness from the support team. Overall, my experience was marked by abrupt service disruption, a lack of willingness to find a solution, and an arrogant support tone. For anyone considering this service, be aware of the potential risks involved, as they can terminate your access based on subjective judgments, leading to significant business disruptions. I have documented all communications, and this incident unfolded rapidly, without any justification for the actions taken against my account.

Date of experience: Nov 26, 2025