forwardemail.net

Immediate account ban with no chance for resolution.

I faced an immediate ban after requesting SMTP access, leaving no opportunity to address any issues. My domain had been functioning well for months, but suddenly it was flagged as problematic. The support team was rude, dismissing my emails as 'AI garbage'. I utilized the service for a small number of transactional emails, with one of my domains set up as a catch-all for several months without any problems—no spam, no abuse, no warnings. The trouble began when I sought manual approval for outbound SMTP, which they claimed would be reviewed by an admin. Instead of receiving a straightforward response, I was abruptly banned, informed that my domain was 'too similar' to theirs. I had no real options. A domain that had been perfectly acceptable for months was suddenly rejected—not due to misuse, but because someone in support didn’t like its appearance. Their Terms of Service do not explicitly prohibit using similar names on different TLDs. There’s only a vague 'impersonation' clause and an 'unlimited usage' clause that gives them the power to restrict service at their discretion. This effectively means they can retroactively block accounts simply based on personal preference, even after months of problem-free use. I attempted to resolve this cooperatively:
– I offered to stop using that domain with their service.
– I even suggested transferring the domain to them for free if it bothered them that much.
The response? Virtually none. No meaningful discussion, no compromise. My account was blocked, SMTP access revoked—unilaterally decided. As a fully paying customer in good standing—never exceeding limits, never late, and even opting for 6-month billing—this treatment was disheartening. My communication was polite and made in good faith. As a non-native speaker, I used AI to clarify my English. The response from support was dismissive and rude, essentially telling me not to send them 'AI garbage'. It felt less like dealing with a professional service and more like interacting with an arrogant admin wielding power over others' infrastructure. Overall impression:
– Sudden, irreversible service disruption with no prior notice,
– No willingness to find a reasonable solution, even when I offered maximum cooperation (including relinquishing the domain),
– A dismissive and arrogant tone from support, particularly towards someone trying to communicate effectively. Anyone considering this service should be cautious about the risks involved. Relying on them for numerous forwards can lead to unexpected service termination based on subjective judgments—without any clear rule violations and no practical way to rectify the situation. In the worst-case scenario, this can lead to a significant email disruption for your business—loss of communication, confusion for clients, and a rushed migration of your entire email setup. I have decided to leave and do not view them as a trustworthy partner for serious business needs. I have documented all communications with them—everything mentioned above is factual and not exaggerated. This all transpired within a single night. If anyone wishes to verify, I’m willing to share the domain details and proof that it has never hosted anything and is not blacklisted, prepared solely for internal forwarding. There was no logical reason for it to be used 'against' their service—especially when SMTP approval is manual, while a simple forward had been active without any issues for nearly a year. This situation doesn’t appear to be a rational risk-based decision, but rather an arbitrary exercise of power. While many SaaS platforms claim they can terminate services at will, the manner in which they do so reveals their true attitude towards customers. Here, it seemed like: 'I don't like you, so you're out', regardless of the consequences. I see no reason to believe this won't happen to others as well—almost like rolling dice and randomly terminating accounts. For the few remaining dollars from my prepaid period, they can treat themselves to some chocolate. It’s not worth the erosion of trust. POTENTIAL CUSTOMER, it was a harsh lesson.

Date of experience: Nov 30, 2025