I am contacting the TIO [Telecommunication Industry Ombudsman] tomorrow to make an official complaint. I suggest everyone else who has commented below and has had similar experiences with Foxtel do the same.Lying Customer Service of the worst kind!!!!!I rang and cancelled my subscription with Foxtel after 12 years membership. I was told that the cancellation was all done but I would have service (which I had already paid for) up until the 28th of this month (October) when all services would be cancelled. Instead they have continued to bill me through direct debit at the end of the month even though I was assured the service had been cancelled and I received a sms today giving me details of how to return the box - as my service had been cancelled. I will now have to try and follow up with this deceitful organisation by phone as I can't log-in to my online account because (I can only assume) it has been closed. I am so sick and tired of dealing with deceitful corporations such as Foxtel.I am contacting the TIO [Telecommunication Industry Ombudsman] tomorrow to make an official complaint. I suggest everyone else who has commented below and has had similar experiences with Foxtel do the same.
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