I recently had a very disappointing experience with Foxtel's customer service. After spending 40 minutes on the phone, including 20 minutes on hold, I spoke with Tony around 2 pm. I was very clear that I wanted to keep the same deal I previously had or I would disconnect my service. Tony reassured me that the deal would remain exactly the same at the same price, and this call was recorded.However, when I got home, I discovered that the recording feature on my IQ2, which was previously working, had been disconnected. This is completely unacceptable.To make matters worse, when I called back in the evening to resolve the issue, my call was abruptly disconnected because Foxtel's operating hours had ended. This level of customer service is extremely disappointing.As a very long-term customer, I expect better treatment. I need this issue rectified immediately and the recording feature on my IQ2 restored as per the agreed terms. If this isn't resolved promptly, I'll have no choice but to disconnect
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