I have never experienced such poor customer service as I have with Foxtel internet. I’ve had to call them three times, only to be hung up on after explaining my issue and placed on hold indefinitely until the calls dropped. The lack of professionalism is astounding.It gets worse when following up on technician visits. After being told a technician would come to resolve the issue between 8am and 5pm. I found out later that they marked it “resolved” without any visit. This is unacceptable—especially when I took a day off work to wait for them.Adding to the frustration, if the account holder is overseas and unable to receive a verification code on their phone, Foxtel has no alternative way of verifying nominated users on the account. This makes it impossible to manage the account or resolve any issues if you don’t have access to the registered mobile.Even with a case manager assigned, there is no direct way to contact them. Even if you call technical support, they can’t transfer me to the case manager, making it pointless.On top of all that, agents don’t bother reading the notes or understanding the issue. They seem to follow a script, regardless of what the actual problem is, leaving me repeatedly explaining myself with no real solution offered.Overall, Foxtel’s customer service is shockingly inefficient and makes handling any issue a nightmare. I expected better support for such a basic service.
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