Hi, I rang Foxtel head office this afternoon to cancel my account. The Foxtel customer service officer offered me a cheaper deal. She proceeded to say she doesn’t want a 0 rating which Foxtel must give their workers when customers wish yo leave their service. I was horrified. She still tried to convince me in staying however given her comment, I was more determined to go through and cancel my account. Not good customer service - the customer is always right. I will go a Google Review.
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