I am a disabled person in a wheelchair who watches a lot of tv - it is something I rely on.The conduct of Foxtel over the years has given me nothing but stress, disappointment and contributed to my lack of faith in human nature.Everytime I have engaged with them (if I am even able to get through after huge lengthy waits) I get foreign speaking people I can barely understand.I was disconnected from Foxtel because when I rang to complain about yet another issue apparently I told them I wanted to be - which is an outright lie. I then spent 45 minutes waiting and 1 hour 20 minutes talking to them.I was told if I wanted to get reconnected I had to pay a $35 connection fee and the package I was on would be another $20 a month as they could not on their system give me the same package they had offered a month before because I was now a new client.Also I lost everything on my IQ and I would never get back what I had saved.The service from Foxtel is beyond unacceptable and the staff are patronising, difficult to understand. The repeated phrase every call "I understand your situation Madam" is condescending and presumptuous. How the hec would they know what life with disabilities and being in a wheelchair is like and relying on tv?Do yourself a huge favour and don't ever sign up with them
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