Ok, so after having no-one turn up for a March 4 NBN connection installation (and no email, call nor message), we rang back to re-book.. so on Monday 11th the technician turned up this time and installed the NBN, however it didn't work (Foxtel issues not tech).. I was told to ring Foxtel yet again.. after a lengthy wait on hold, I was told they would resolve the problem within "24-48 hours".. 50 hours later still not internet so I once again rang back, only to have the service centre person it could be another 3 days before the issue is resolved. However with tomorrow being Good Friday and then the Easter weekend, I am thinking "three days" could turn into another 5 or 6 at least.. of not being able to work from home and not being able to use my security cameras and other smart lights and devices. DO NOT get Foxtel NBN. Zero care given by Foxtel for after sales service and problems. I've submitted a complaint to the Telecommunications Ombudsman. Let's see if this gets resolved before next week! Not happy!!
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