They're pretty bad, and I'm shocked that they can treat people this poorly. Pity I can't post screenshots here, because their customer support is beyond low. After experiencing financial disadvantage in QLD FLOODS 2022, I recieved a text from Foxtel offering support. The support foxtel gave me was a $15 late fee, but giving me 2 weeks to pay invoice. So I thought yikes..not exactly what I was lead to believe, thanked them anyway.BUT ...Four days later I recieved a nasty email informing me that my account was suspended pending total payment until I could 'afford' to pay bill. (But I'll be charged a full invoice anyway, lol).SO, THATS FOXTEL.I'm cancelling my service, and making enquiries as to which body or department I can lodge a further complaint with. Absolutely appalling way to treat loyal customers, but they don't seem to care.My suggestion just go with Netflix..really regret my time with Foxtel.And the other issue I have is their practices are less than transparent. I rang them about a year ago requesting two packages to be taken off my plan, and they side stepped around the issue claiming it wasn't worth it, with my plan, and I won't be saving any money etc. Considering I don't watch sport and kids, I'm sure I would have saved some money?Do you record phone conversations Foxtel? Go and have a listen to that one. You might like to use that for future "blooper" training sessions.Oh, and if you reconsidering their internet...don't bother, too many lags with that one, and not worth the money.
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