I requested to cancel my service. Got the run around, put on hold, trying to have me just suspend it rather than cancel. I persevered insisting I want to cancel. They would not cancel until 1 months time as the day I called was the first day of the billing cycle so I have to wait another month. I told them I wanted it cancelled/disconnected today and I would like my money that is paid in advance refunded. They told me it is impossible to disconnect today. I asked to speak to a manager and no one available. Told them I am happy to hold and wait - they just left me on hold for an hour and a half. Once someone came to the phone claiming to be the manager and still I got no joy. For good faith - why wouldn't you just assist your customer for the sake of 1 month fee. I was a customer for 5 years but now I will never use Foxtel again. The most terrible customer service ever! If you are considering signing up be aware that firstly it is hard to get through. The technical assistance is lacking any quality. I have only ever gotten through to staff that have thick accents so hard to communicate. Also it is is actually pretty expensive for monthly subscriptions. I would give ZERO stars if that was possible.
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