Contacted Foxtel for the 6th time this year. Usual problems - service dropping out and IQ3 box works when it wants. Totally unreliable equipment. After lengthy delays on the phone, I finally got a foreign call centre with a person that barely spoke English. Expected me to do all the troubleshooting & “fix” their appalling equipment. Told them to send a technician, because of recurring problems. Told it would be a week. Appalling. Technician finally turns up - plays with box & leads and gets connection going. Tells me their equipment is crap (as if I didn’t know). Three days after visit, the same drop out & disconnection problems start occurring. The most pathetic provider with the most pathetic customer service ever. Do not use. Go to another provider, at a fraction of the price.
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