Called today to cancel the service my mum had after she had passed away. When explaining to the staff member I was then asked why I didnt call sooner as it had been so long since she had passed (10 weeks) and now there were unpaid charges. Only after I replied firmly that unfortunately this was not the first thing on my mind was I met with any condolences. Foxtel should be ashamed for the culture and type of people they hire.
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