foxtel.com.au

1.2
1.2 Based on 200 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Only rated 1 because there is no zero

Only rated 1 because there is no zero. I had a dish installed 4 days ago, worked fine for 2 days then on third day kept getting no signal received probably due to heavy cloud cover about 10 times every 15 minutes or so, funny not a cloud in the sky a beautiful day with a light breeze blowing. Went out and looked at dish and noted it was pointed towards a tree in my neighbours yard and every time the breeze blew a couple of branches moved across and blocked my signal Rang tech support and went through all the resets and cable checks all the time trying to explain it was the tree blocking the signal and all the checks were pointless. Eventually I was told a tech could come and move the dish but I would have to pay $200. Then tried online help who went through all the resets and checks again eventually arranging for a tech to come out and investigate the problem but stating if the fault was with my equipment I would have to pay $100 for the service call. I have cancelled the tech visit what is the point unless the weather conditions are the same the fault will not manifest. I would cancel the contract if not for the early cancellation fee. FOXTEL SUX.

1
Date of experience: Apr 23, 2021

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More