I have NEVER experienced such bad customer service from anyone than I have just received from Foxtel. As others have said - they are driven by MONEY. My service was on hold as I was out of the country, but as they needed money Foxtel decided to restart my account and charge the full amount, then they refused to back down - they just would not reply to emails, so I had to ring them, go on hold for ages, and get told someone will ring me back, and even agreed to a time and name of person who would ring, only to find out after not getting a return call that there was no person with that name in customer services. Their customer service policy is ignore everyone and hopefully they will go away, if that doesn't work then just lie to them and see if that works.
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