I've been with Austar and Foxtel for 28 years but now they've just went to the dogs.I had a plan for $52 per month meant to be running until july2024. A couple of months ago they sent me an email saying the prices were going up, I called them and they said they were streamlining the accounts etc and i'd need to now pay $64 per month. Anyway after a bit of discussion i foolishly agreed to it. Being a Diamond client when i called you used to get someone in Australia as a preferred client, they were great to deal with with fantastic customer service now it's a call centre in the Philippines. Any way last week i get an email saying i'm in debt and haven't paid my account. That was not correct as i'd had a direct debit for well over 20 years, then a text message saying i was behind and contact them to pay up.I called today and got someone in the Phippines who said that's correct you owe us money I told them it's not possible as i have a direct debit, no you don't she said, I told her it must have been done by them because i hadn't changed anything.The end result was she got someone to talk to me who said they could do a direct debit now. They just don't get it so after 28 years i've paid up until the end of the month and have given them and their Philippine call centre the flick, they certainly know how to lose long term clients with their terrible treatment of them, keep it up and they'll all be out of a job soon as their treatment of loyal clients and non caring attitude is appalling.
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