I am extremely disappointed in Foxtel and Foxtel Now! I have just learnt that Foxtel and Foxtel Now are two different companies. They have not provided me with any support on a billing which has literally robbed me. I requested for my billing to stop and for some reason, this request did not make it to them. I was the charged $104 the 2 days later. I then told their support staff to view their log and view my request but they said, "we don't have a log". I am incredibly disappointed because companies like Foxtel and Foxtel Now should have logs on what their user is doing like my cancellation. I then reported this to their staff and they replied with saying, 'This is not in our system.' So this means that even if someone is telling the truth, they are denied from receiving a refund which they should receive. I then realized that the company has two different support staff which only have information on issues recorded on live chat. They do not have any log onto what the user does but if that user makes a complain, this is noted. This is shameful on Foxtel as they are not interested in what their user experience is but as long as they get money in their pockets, its all fine. Other streaming services like Netflix give refunds to their customer based on how long is left. This is something which both users and the company benefit from as the user feels they are valued and the company has another customer who may come back rather than a customer leaving with a terrible experience. Foxtel has clearly done the opposite and has robbed me and doesn't intend on helping me! I am never coming back to them!
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