I do not recommend Foxtel for T.V, phone or internet services. For well over 1 year we have been paying for a service that we were unable to use. I have called them on several occasions for them to only go through their trouble shooting script. They refuse to credit your account for the service not working. So for over a year we were paying for services we were unable to use. I recently cancelled the services to another company, but still have to pay for the T.V of $30 till the end of the billing cycle despite the T.V service not working? Nor will they reimburse us anything. Contacted the telecommunications ombudsman who redirected us to consumer affairs due to the wording on the invoice. The only reason we even got the T.V was because it came in a bundle. Terrible service and customer service. I do not recommend Foxtel at all. There are better companies with better pricing. I had a technician come out to look into it, which I had to pay for. I was advised my internet speed was basically old school dial up speed, which makes it unusable. Given the home phone is Voip, was also unable to use the homephone given the internet does not work. Nothing worked but Foxtel does not care and never did. Even told them they expect me to pay till the end of the billing cycle for a T.V service that does not work? The worker did not care informing me of their terms of conditions. Ummm "Hello" the T.V service does not work and you still want me to pay?
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