We have had Foxtel on for a while for TV service. Last week while I was away in the country and difficult to contact they phoned my husband and attempted to sell him a "faster NBN connection". He accepted the offer and then believing we could now use that for our emails, attempted to cancel our TPG account. He phoned TPG and tried to cancel our account but luckily they texted the access number to approve of the cancellation to MY phone. TPG then texted me and asked if I had requested this and if not would I please phone them immediately. Which I did, and thankfully put an end to any possible cancellation. I use my TPG email constantly to run a couple of businesses, several properties, service contracts, registrations, insurances, and so forth. What Foxtel DOESN'T tell you is they have no email service. They didn't tell him that. I could have been out of pocket by hundreds of dollars or more if the cancellation had gone ahead and hundreds of hours trying to re-establish my contacts. So why didn't he confirm with me first? I am sure every woman asks that question at times. I was in the country and hard to contact and he had no idea that I couldn't just change over to Foxtel for my emails. I am nonetheless furious. The potential for damage is enormous when Foxtel does not give full information about what they DO NOT provide when selling this service.
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