The products are good (5/5). The customer support is terrible (1/5).I placed an order for 3 items. After a week of silence, I asked for an update and was told the package was lost in transit. They sent a replacement. Mistakes happen, so I let it go.When the replacement arrived a week later, it was missing a product. I emailed the agent I was previously talking to with photo proof showing only 2 items. Complete silence. I called the phone number on their website countless times. No answer.I finally emailed their main support address with the photos again. Two days later, they replied that "based on their warehouse reports," the shipment was correct and they refused to do anything about the missing item.At this point, I filed an official ECC (European Consumer Centre) complaint and posted critical reviews. Only after public pressure did they suddenly reach out and agree to send the missing item.You will get good products, but if anything goes wrong, expect to be ignored and stonewalled until you force their hand. Buy at your own risk.
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At Fragstore, the online shop for gamers, geeks, and pop culture fans, you can get premium-quality statues, figures, apparel, and collectibles from favorite fan universes, as well as amazing gaming peripherals such as keyboards, mice, mousepads and gaming chairs.
