I have loved Freddy's since they showed up in Houston. But last month happened and I am FINISHED with freddys (little letters intentional)! I stopped at the freddys I ha e visited since it opened in Baytown, Texas a few years ago. I went in for a quick lunch. NOT I waited, along with about twenty others, for one hour and twenty-five minutes! Really, 85 minutes. I finally went to find out what was wrong only to find that my order was not even in the line! Others were having the same issue. The manager(?) person was rude and arrogant to all the customers. I finally saw the problem. The drive thru was being served very fast instead of the in store customers. That isn't the only problem with freddys! The corporate structure will not follow up on any complaints and will not call back if you leave a message (I left four)!I was sent a text that said the franchise owner would be in touch....crickets, after four weeks! I like the product but not enough to tolerate a fifth rank people company policy! In short, I will never eat another freddys product! Miss the food, will not be abused by a "fast food" hole!
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Freddy’s Frozen Custard & Steakburgers is an American fast-casual restaurant chain based in Wichita, Kansas.
