freedom.com.au

1.4
1.4 Based on 61 reviews

Concept store selling furniture and furnishings. New products, catalog request and store finder....

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Lindsay Nguyen
Most appalling customer service ever…

Most appalling customer service ever received. I ordered furniture online and it’s been over a month and still no delivery or clear ETA. I’ve received multiple auto generated emails to indicate the delivery has been pushed back. There is no dedicated number for me to call. The live chat is useless and all they can do is ‘escalate’ to the relevant team. The relevant team’s response is slow and short, very take it or leave it approach. Clearly they don’t care or invest in making customers happy. I honestly never want to deal with freedom ever again.

1
Date of experience: Feb 20, 2026

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Business Details

  • Concept store selling furniture and furnishings. New products, catalog request and store finder.

  • language https://freedom.com.au

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