freedom.com.au

1.4
1.4 Based on 61 reviews

Concept store selling furniture and furnishings. New products, catalog request and store finder....

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Anita McCormack
Terrible quality and care, discrimination

Terrible quality and care.Bought the Apartment Sofa $3400, within 2 weeks or less the front corner on one area on the couch started to sag. Feels lumpy. Applied for a warranty replacement, then had the independent inspector come out to also agree it doesn't look right and not how it should be, saying a manufacturing issue. Then was denied the warranty from Freedom saying its normal wear and tear . Um no way for a 2 week old couch. Then demanded to see the report as its within my rights. To my shock I read that due to my husbands body weight of 105K and height of 6'2 this is a contributing factor. That is discrimination. Appalling. I have since read other reviews on this couch and other Freedom items, sooooo many terrible reviews & very similar issues. We are going to keep fighting and have proceded with ACCC.

1
Date of experience: Feb 17, 2026

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Business Details

  • Concept store selling furniture and furnishings. New products, catalog request and store finder.

  • language https://freedom.com.au

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