Purchased a $5000 lounge suite with recliner . Foam under the recliner foot rest has dropped down due to bad fixing so no padding for legs. Freedom have refused any repair under warranty as regarded as normal wear and tear . Also refused due the gradual worsening of the defect I hadn’t complained when it first happened thus voiding the warranty. Would it have been covered if I complained when first noticed or would that still have been normal wear and tear!
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Concept store selling furniture and furnishings. New products, catalog request and store finder.