FREEDOM SORRENTO SOFA – Not suitable for human use. Ideal for synthetic companions only!!!We purchased the leather Sorrento sofa (priced $5.9k) and the supposed leather began PEELING in 2 years!!!Freedom’s response? Predictable if you read the reviews… I followed many channels from Feb–Dec 2025, even returning part of the lounge to store.Outcome: NO REMEDY!!! Nil. No cushion replacement, no partial refund — nothing. Hardly the standard for a reputable business.Freedom blamed “lack of MAINTENANCE” and an “odour of BODY sweat.” Apparently applying a leather care every 3–6 months isn’t enough (perhaps a daily rub was required…).ARE WE REALLY SWEATY??? We shower daily (sometimes twice). We disclosed our hygiene habits to Freedom. We’re human — but no TRAMP NIGHTCLUB sweat sessions here. (Freedom, we’re open to a sweat test!) This couch appears better suited to non-human use. Shame it didn’t come with a warning:“Not suitable for human use. Ideal for synthetic companions only.”We returned lounge sections to the Maroochydore store for assessment. Staff advised they sell furniture, aren’t experts, and can’t overturn decisions.Premium price. Premium disappointment. Possibly not leather, possibly a manufacturing fault — plenty of similar peeling reviews online.IF YOUR FREEDOM SOFA IS ALSO UNDRESSING ITSELF, CONTACT ME (creating some TikTok clips) itsfrankiebuster@ the usual gmail.com (emails not allowed)Or if you want to volunteer to assess our sweat levels also reach out! ⸻UPDATE: Freedom’s “Escalation Point Advisor” later said the issue was “likely due to our use” (not definitive). A report was arranged but refused to be shared. We offered to also lay for a second report and this was declined. No cushions, refund, or goodwill.A third-party contractor paid by Freedom inspected the sofa, then sprayed our lounge without consent and admitted further spraying on additional cushions would damage it. We declined. All cushions/back and bottom are peeling but the cushion sprayed is significantly damaged. PHOTOS available on freedomMaroochydore google reviews.
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Concept store selling furniture and furnishings. New products, catalog request and store finder.