YOU PAY PEANUTS, YOU GET MONKEYS!!!!!Be very careful with Freedom Furniture, they are a subsidiary of Fantastic Furniture - they play the rules their way or no way!!!!!I have had a terrible experience having purchased a Launceston desk, it arrived scratched, with missing screws and total misfits of bits that were needed for the assembly - which by the way, took a staggering 8 hours and cost me an absolute fortune to assemble!The situation was escalated to a gentleman called Josh Morar - Head of Retail Operations Support who was extremely arrogant, rude, totally condescending and quite frankly should be Head of My Toilet Bowl for all the customer service skills he has!!!!!When I told him that an item of furniture should not take 8 hours to put together without any prior warning, he responded 'it's flat pack furniture and I can't find any reviews for this product so cannot check if anyone else has experienced this!!!!! Furthermore, when I requested a recording and transcript of our telephone conversation he advised that I had called him back on his personal number (which was the number he called me on - see above) out of hours and therefore no recording was available - how very, very convenient - not dodgy at all!!!!!He called me at 16.50 on Monday 5th May (Labour Day!!!!!!), which I told him that it was not convenient for me to talk, he then called again the following day at 17.51 - I missed the call so called him back on the mobile number above at 18.38, which is why the call wasn't recorded!!!!! Incredible!!!!! Lets see what Data Protection have to say about this!Eventually they agreed to give me $200 compensation but I have never received it, nor do they reply to my messages!!!!! Their customer service and manners are as bad as their product's quality - ABSOLUTE SH!T!!!!!!Another item I purchased at the same time as the desk claimed to have been delivered to my home but I never received it, eventually after weeks and weeks and weeks I finally got my refund. They try it every time!What is it they say - you pay peanuts - you get monkeys!!! Our Mr 'Head of Toilet Bowl' wasn't even a monkey, more a baboon!!! LET'S BOYCOT THEM!!!!!!!!!!Steer clear of them - Ikea are much more customer focussed and their products are much higher quality than these clowns!
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Concept store selling furniture and furnishings. New products, catalog request and store finder.