I’d give a zero but it won’t let me. Recently they told us our service was changing and new modem was sent to the wrong house. At this time decided to shut off our old internet being that they sent us a new box, to the wrong house mind you. Why not make sure we have the new box until shutting our internet down instead of assuming it, like when we call to have the new box set up because it wouldn’t work anyway. They wanted us to go out and search the neighborhood for the match of the picture of the house they sent our modem too. I did so very reluctant while given them hell. After about 40 houses could not find. Went without internet for days . With no reduction to the bill. And now have the worse slowest internet I’ve ever had but it’s basically the same speed and plan as before. Also I wanted to change my payment info. They couldn’t help up us with the payment issue. Could not do it online either and freedom mobile won’t take our payment in the mall. Then they resent a new box and so I had to go the process of shipping it back to them after receiving both boxes eventually. Of course they’re couldn’t set up our new box being that it wasnt the one that matched their records. The one they sent to wrong house was. So why send us the second one. With an 100 dollar charge pending for their mistake until we returned the extra box. After being on the phone about 7 times on hold and no help from the workers and many hours, we ended up with internet that is so much worse with this new equipment. Slow and drops all together. Tech support is so poor with freedom. Why change the service when the old modem was firing well. We are looking to switch providers as soon as possible if they can’t resolve this issue after the 8th time we have to call today.
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Freedom is de internetprovider die jouw privacy en online veiligheid serieus neemt. We bieden je namelijk niet alleen snelle en stabiele internetverbindingen via glasvezel, digitale TV en bellen, maar vechten voor een veilig en vrij internet. Bij Freedom ben jij geen nummer, maar een mens. Wij werken namelijk liever aan tevreden klanten en veiliger, vrijer internet dan voor ‘winst-graaiende’ aandeelhouders. See more
