I am incredibly frustrated and disappointed with my experience with Freedom Home Internet.
My internet was shut off because they had my billing address entered incorrectly — despite the fact that I had already called to update it. The representative only changed my shipping address, not my billing address. Because of their internal error, my service was disconnected. Now they’re telling me it will take a full week to get back online because they need to ship me new equipment and activate it. This is completely unacceptable. The mistake was theirs, yet I’m the one dealing with the consequences.
To make matters worse, in December they insisted I purchase a new router and modem because my existing equipment would supposedly be deactivated. I kept my old modem plugged in — and it continued working for three more months. That makes it feel like I was pressured into buying new equipment unnecessarily.
Over the last few months, I’ve likely spent close to 10 hours on the phone trying to fix simple issues. Customer support repeatedly gives scripted responses and rarely seems to have a clear understanding of what’s actually happening. I even spent an hour and a half on the phone with one representative who promised he would call me back at 10:30 a.m. sharp with a solution — and never did. I had to call back and start from scratch, explaining everything all over again.
Now I’m left without internet at home, scrambling to figure out alternative arrangements just so I can work. Meanwhile, I already have two modems in my possession, yet I’m being told I need to order even more equipment instead of using what I already have.
This entire experience has been exhausting and deeply disappointing. Save yourself the stress and look elsewhere.
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Freedom is de internetprovider die jouw privacy en online veiligheid serieus neemt. We bieden je namelijk niet alleen snelle en stabiele internetverbindingen via glasvezel, digitale TV en bellen, maar vechten voor een veilig en vrij internet. Bij Freedom ben jij geen nummer, maar een mens. Wij werken namelijk liever aan tevreden klanten en veiliger, vrijer internet dan voor ‘winst-graaiende’ aandeelhouders. See more
