Please avoid this company at all costs. Their promises of a “hand-held process” are nothing more than marketing spin – they don’t offer anything you couldn’t get from a decent investment broker, and the execution is chaotic and stressful.From the very beginning, I made it very, very clear (repeatedly) that the purchase was to be made through my super. Despite this, they repeatedly miscalculated contributions, particularly with my husband’s side, which caused unnecessary delays and stress.There is no accountability. You’ll be passed from one virtual assistant to another, none of whom communicate well or take ownership. I had to upload my ID multiple times (often via email – hardly secure), because there is no centralised management or system. Communication is fragmented, and there’s no clear way to escalate issues.The so-called “support” is non-existent. Initial video calls were rushed, instructions we gave were ignored, and there was no assistance setting up the fund’s bank account. To make matters worse, we were told the day before settlement that the settlement statement figure was wrong. Nobody wanted to own the mistake.Partners they recommend (accountants, property managers, etc.) are also very expensive compared to others in the market – do yourself a favour and shop around. On top of that, after our original (and competent) finance broker was promoted, we were left with someone who went on annual leave for a month, with no communication at all during that time.This company is disorganised, unaccountable, and misleading in what it claims to offer. If you value your time, money, and sanity – please, please avoid them.
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