My experience with Freedom started off positively, but unfortunately things turned after I committed to a property. I signed up as a member in 2021 and shortly after purchased a property in Cleveland, QLD with them. Aside from an update in November 2021 confirming the foundation or slab was completed, there were no meaningful updates on the construction, just continuous delay notifications from the builder, Sunvista Homes, which dragged on for months. Naturally, I grew concerned and tried numerous times to speak with my Strategist at Freedom, but none of my attempts were successful, and I didn’t receive any callbacks. The only time I heard from the Strategist was several months later when he wanted to schedule a call. During that call, he informed me that the build contract with Sunvista Homes was being increased by over $50k, to complete the build within a few months. Reason given for the increase is rising construction costs and material prices. I was told that if I didn’t agree to the variation, the build would take even longer, as priority would be given to those who accepted the price increase in the same area. This was something I never expected, especially since I had used the conveyancer recommended by Freedom, Napoleean & Richard, to protect my interests and avoid surprises like this when signing the construction contract. Both Freedom and Napoleean & Richard advised me to accept the variation to expedite the build and start generating rental income. So, I agreed reluctantly, and the property was completed in August 2023.After completion, Certainty Property—another company chosen by Freedom, whom I signed up with, took over property management under a rental guarantee scheme. However, my experience with Certainty Property was also disappointing. The rental guarantee clauses turned out to be quite restrictive, with the terms heavily favoring Certainty. Additionally, the property manager assigned to my property was based in Sydney, while the property is in QLD, which seemed like an unusual arrangement. I had concerns with the tenants they selected for which they advised the rental guarantee will no longer apply if they were to continue with tenant search. Didn't want to loose the rental guarantee, we were forced to accept the tenants. Unfortunately, the tenants caused significant damage when they vacated and failed the meet their rental obligations. I reached out to Freedom Member Care to request for an alternative to Certainty Property as I knew of another Property Management company known as Azure Living who Freedom had also engaged to provide rental guarantee in the area. Unfortunately Member Care did not get back to me. Realizing the rental guarantee scheme was more trouble than it was worth, and feeling unsupported after the build, I decided to cancel the management authority with Certainty and signed up with a local agent instead.The local agent has secured a tenant, who has been at the property for a year now and I finally feel at peace knowing my property is being well-managed by the local agent.I initially joined Freedom with the goal of building a property portfolio and achieving financial freedom. Regrettably, this experience has left me feeling disappointed.
Claim your business profile now and gain access to all features and respond to customer reviews.
