The customer service quality absolutely stinks when it comes to anybody actually responding to my messages that I've sent to them time and time again. On top of that the software itself is very good, but not great simply because of the last firmware update they made for it. Now some of its previous features are missing which has forced me to use another software converter instead of freemake. That's why you should always respond to your customers whenever need assistance. So that way you don't end up loosing them in the end. That's one of the first things they teach you in the world of doing business.
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