The customer support is terrible, and the service overall has been disappointing. I've been waiting for a response regarding an ongoing issue for a month, and all I've received are vague emails stating they are looking into it. This feels disingenuous. As a long-time subscriber, I have noticed that since the introduction of the AI features, the platform has become less effective, and the pricing seems excessive for what is offered. Much of their communication lacks any real truth. This used to be a reliable company with good support, but it has significantly declined. I will be canceling my subscription at the end of the month, as it has become a waste of money, and it's clear they do not value their customers.
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