I want to share my disappointing experience with a glucose monitoring service, aiming to warn others who may be considering ordering from them. If you have blood sugar issues, I strongly advise against their products due to the poor performance I encountered. In two weeks, I received four faulty sensors, and the return process was confusing due to unclear instructions. Their customer support is unresponsive, and when they do answer, the calls are often lengthy and hard to understand. I received two recalled sensors, a bent needle that appeared used, and a sensor that fell off my arm due to poor adhesion. These incidents led me to switch to a different brand. The return box they provided lacked a return label, and I continue to receive unsolicited emails encouraging additional purchases. Their website acknowledges a 40% failure rate for their sensors, which is unacceptable. I have never experienced such poor service from a healthcare provider, and I cannot recommend them to anyone. The multiple errors I encountered in a month are inexcusable, leaving me without essential data for December. My healthcare provider requires these readings, but due to their failures, I have none to provide. Unable to leave a review on their site, I’m sharing my experience here to alert others.
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