I am once again facing issues with my glucose monitoring device! I switched from an earlier model, hoping the new one would resolve connectivity problems. However, I am still losing contact with my phone and have to reboot frequently. Trying to reach customer service has been a frustrating experience. They will send a new sensor, which I appreciate, but the time spent on calls trying to get this to work has been wasted. The customer service representatives are hard to understand and read from a script, repeating the same answers. It seems that the developers have not updated the app to be compatible with the latest iOS. Once my supply runs out, I'm switching to a different brand, as I've heard they have no issues. One representative even suggested my body might interfere with the signal, which is ridiculous since my phone is always nearby. After another frustrating call, I have a new sensor on the way, but I couldn't even scan it and spent another half hour on the phone with unhelpful representatives. I'm beyond frustrated!
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