I want to express my frustration with a glucose monitoring service, hoping to alert others who might consider ordering from them. If you manage blood sugar, I strongly suggest avoiding their products based on my experience with their inadequate performance. In just two weeks, I received four defective sensors, and the return process was confusing due to unclear instructions. Their customer support is unhelpful; when they do respond, conversations are often lengthy and hard to follow. I received two recalled sensors, a bent needle that looked used, and a sensor that detached from my arm because it didn’t stick properly. These issues prompted me to switch to a different brand. The return box didn’t include a return label, and I keep receiving unsolicited emails urging me to make more purchases. Their website even admits to a 40% failure rate for their sensors, which is unacceptable. I've never encountered such poor service from a healthcare provider, and I would not recommend them to anyone. The multiple errors I faced in just a month are inexcusable, leaving me without crucial data for December. My healthcare provider needs these readings, but due to the service's shortcomings, I have none to offer. Unable to leave feedback on their website, I’m sharing my experience here to warn others against ordering from them.
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