I used to hold Freightos in high regard, but their recent performance has been nothing short of a disaster. Their handling of a shipment that should have cost $1,800, including customs fees, ended up costing me a staggering $5,700, and to add insult to injury, all my freight was destroyed.The issue with US Customs could have been easily resolved with a simple POA, which I, as the importer of record, was unable to provide. US Customs clarified that it was the responsibility of the customs broker, Clearit, to provide the POA. Despite my efforts to communicate this to both Freightos and Clearit, they failed to take any responsibility for the situation.Leigh Carter, a representative from Clearit, a company owned by Freightos, showed a complete lack of empathy and accountability by simply stating, "US Customs destroyed your cargo. I'm sorry you're frustrated." This response is unacceptable, especially when I'm out over $15,000 due to their negligence.It is disheartening to see Freightos deflecting all responsibility to Clearit, who they have chosen as their default and only customs broker. Clearit falsely advertises a 5-star rating on Trustpilot, when in reality, they have a mere 3.8-star rating.While Freightos has a user-friendly website and makes the process simple and easy to track, their customer service representatives are not empowered to take any meaningful action when issues arise. This lack of support and accountability is a clear indication of Freightos's failure to rise to the challenges of their industry.Freightos and Clearit's management are pathetic, and their actions have left me with significant financial losses and emotional distress. They have exploited the law to their advantage, knowing that the losses are too high for small claims court and that hiring a lawyer would be prohibitively expensive.It's a shame that Freightos and Clearit have chosen to prioritize their own interests over the well-being of their customers. Their actions have left me feeling abandoned, fined, and high and dry, with no hope for a resolution. I sincerely hope that Freightos and Clearit take responsibility for their actions and work towards improving their services in the future. Despite the challenges, I remain open to a late resolution if Freightos and Clearit are willing to take responsibility for their actions and provide a fair resolution to the situation.Rebuttal to Freightos' Inadequate Response of May 5, 2024:I am disappointed by Freightos' response to my concerns regarding the recent shipment handled by their partner, Clearit. The response lacks any substance and fails to address the specific issues I raised about Clearit's negligence and dishonesty.It is disheartening to see that Freightos' support team has not provided a satisfactory explanation or taken responsibility for the mishandling of my shipment. Instead, they have chosen to deflect the issue and offer empty platitudes about smoother shipping in the future.I expect a higher level of accountability and transparency from Freightos, especially when dealing with such serious matters as trademark violations and the potential destruction of goods. It is essential that Freightos takes immediate action to address the negligence and dishonesty of their partner, Clearit, and ensure that such incidents do not occur in the future.I hope that Freightos will take this opportunity to reevaluate their partnership with Clearit and implement measures to improve the quality of service provided to their clients.I am open to an equitable resolution, but I have not been able to get a substantive response from Freightos. It's obvious to me that they have not reviewed the email threads either. Their cookie-cutter responses are not only insulting but also demonstrate a lack of concern for the gravity of the situation. I mean business and expect a thorough review of the email threads and a proper, well-considered response addressing the negligence and dishonesty of their partner, Clearit. Let this serve as a wake-up call for Freightos to reevaluate their commitment to their clients and take immediate action to rectify the situation.
Claim your business profile now and gain access to all features and respond to customer reviews.
