Everything was smooth until I received an additional charge for a "Dimensions Adjustment." This charge was the topic of an email conversation between our company, Freightos and the logistics company (Primorus Worldwide) during the previous 2 days. The situation developed after the final shipper (DHL) falsely added an additional charge to our Freightos shipping fees due to a "dimensions adjustment." DHL falsely claimed that the shipment measured 80cm x 80cm and added additional fees. When I saw the additional charge, I went to the warehouse and took photos of the pallet that clearly show the dimensions match those entered on the original shipment quote (40cmx40cmx60cm). I sent the images to Freightos and to Primorus. After seeing the email, Primorus sent a message to Freightos clearly requesting that any additional charges be placed on hold until the issue is resolved. At about 5AM Monday morning, Freightos put the charge through anyway... even though the charges are clearly fraudulent. You guessed it - so I had to call the card company, dispute the charge... write this review and spend half the morning fighting over something that is fraudulent... and should have never been entered on my account in the first place.
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