Untrustworthy company. I purchased about $2,500 in custom gift boxes from China and had to pay about as much to get these air freighted to the US. Two boxes were missing and I brought it to their attention immediately with no response. The only reason they responded eventually is after I left a bad review, which I agreed to delete for them if they made it right. After going back and forth with slow communication, they told me it's too late to file a claim and eventually agreed to pay me just the price of the missing merchandise. I was not pleased with this solution, as it only covered half of my losses, not including customs duty fees. This happened in November, 2023 and still no refund as of September 26, 2024. They cost me over $600 and I'm done dealing with this. Will never use them again and I highly recommend using another freight company.
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