Moving from Zendesk to Freshdesk was, without a doubt, a mistake — a decision that promised simplicity but delivered frustration in disguise. The system itself is not inherently bad; it has potential, a decent skeleton. But the service — oh, the service — is among the worst I have ever encountered.Because I’m based in Argentina, I was forced to onboard through ZenLatam, and what followed was nothing short of torture. Every minor step — every simple adjustment, every question, every little thing — turned into an endless loop of emails stretching across weeks. Time seemed to dissolve into an abyss of waiting, as if progress were something forbidden.What is cheap comes with a cost — and in this case, the currency was patience, energy, and sanity. The experience has been a slow and steady erosion of enthusiasm. What should have been a smooth transition became a poetic tragedy of inefficiency — a reminder that sometimes, saving money means paying with your soul.
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Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community. Freshdesk has a customer base of over 150,000 customers across different verticals.
