I am very disappointed that you have not read these reviews before now.I said yes to your service packages because they promised me a whole lot of things.And then it turns out that it doesn’t work.Your sales team sent me a lot of material about what your fancy chat could do and how easy it was to manage with automatic intelligence – that customers could automatically get information about their orders and tracking, and that it would go straight into the chat.But everything she sent me was not true.I spent an entire day with two developers trying to make it work.We wrote to your support, just like she told us to.They didn’t respond with anything useful.They just sent me some links to their FAQ.And what did we find out?We found out that the integration cannot be done.When I finally got hold of one of your support agents, I was told that this is not something you can do.It is not integrated in your system.It is something I have to build myself.So what you are doing is selling me a car, promising me a fast, fancy Ferrari.But when I have paid, you just send me some keys – and then I have to build the car myself.Because you can’t do anything.Your salespeople lie.And they prefer to call you rather than write.Because when it’s written, they are accountable for what they said.But now I have everything in writing – because I refuse to talk to them when they just speak that rice-and-curry Indian-English that no one can understand unless they are Indian themselves.It’s like listening to a bad stand-up show.I would not recommend anyone to use this system.It has cost me hours.It has cost me money for developers.And in the end, it’s just like opening up, pulling your pants down – and taking a big one.
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Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community. Freshdesk has a customer base of over 150,000 customers across different verticals.
