I purchased the Swift Performance plugin but was not satisfied and requested a refund on August 22 in line with their refund policy. Since then, I have sent multiple follow-up emails and support tickets through Freshdesk – but I have received absolutely no response and no refund.This level of silence and neglect from a company that sells a premium product is unacceptable and highly unprofessional. Good customer service means standing by your refund policy and communicating with customers – neither of which has happened here.I strongly urge others to think twice before purchasing, because if you ever need a refund or real support, you might face the same frustrating experience I am dealing with.
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Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community. Freshdesk has a customer base of over 150,000 customers across different verticals.
